Refund & Cancellation Policy

1. Overview and Scope

This Refund & Cancellation Policy sets forth the terms and conditions governing subscription fees, renewals, and refund entitlements for digital Software-as-a-Service (SaaS) products provided by RateZit (ratezit.com). By subscribing to any paid plan on RateZit, you explicitly acknowledge and agree to the guidelines, limitations, and eligibility windows outlined herein.

2. Monthly Subscription Plans (Pro-Rata Window)

For subscribers enrolled in a Monthly Subscription Plan:

• 72-Hour (3-Day) Eligibility Window: You are entitled to receive a refund calculated on a pro-rata basis if and only if your formal refund request is submitted within seventy-two (72) hours (3 calendar days) of the initial subscription activation or recurring renewal billing timestamp.
• Pro-Rata Calculation: The pro-rata refund amount will be computed based strictly upon the unelapsed, unutilized days remaining in that monthly billing cycle minus active service days.
• Post-72-Hour Non-Refundability: Any refund request submitted after the expiration of the 72-hour window is strictly non-refundable for that billing cycle. The subscriber will maintain uninterrupted access to their business dashboard and QR routing services until the end of the current billing month.

3. Annual / Yearly Subscription Plans (72-Hour Full Refund)

For subscribers enrolled in an Annual Billing Plan:

• 72-Hour (3-Day) Full Refund Window: Subscribers are eligible for a one hundred percent (100%) full refund of the annual subscription fee if the cancellation and refund claim is formally lodged within seventy-two (72) hours (3 calendar days) of initial activation or annual renewal timestamp.
• Strict Post-72-Hour Non-Refundability: After seventy-two (72) hours from the transaction timestamp, annual subscriptions are strictly non-refundable. Following this deadline, the subscriber is not eligible for any refund, whether full, partial, or pro-rata, for any unused duration or remaining months of the annual term.

4. Account Termination for Misconduct (Complete Forfeiture)

RateZit maintains a strict standard of commercial integrity, customer trust, and platform compliance. In the event that a subscriber’s account is suspended, restricted, or permanently terminated by RateZit due to:

• Material breach of our Terms of Service or Acceptable Use Policy;
• Fraudulent, abusive, deceptive, or unlawful commercial practices;
• Attempts to artificially manipulate reviews or violate third-party platform terms (including Google Maps review policies);
• Harassment, unsolicited spamming, or misuse of private customer contact information captured via the platform;

All rights to any refund are unconditionally forfeited. No refund—whether full, partial, or pro-rata—will be granted under any circumstances following termination for cause or misconduct.

5. Service Discontinuation or Regional Cessation of Service

In the event that RateZit discontinues platform operations, ceases ongoing service provision, or terminates the availability of the service within a specific geographic territory, jurisdiction, or municipal operating area:

Impacted active subscribers within that designated region shall be entitled to receive a pro-rata refund corresponding precisely to the unexpired, unelapsed balance of their prepaid subscription period as of the effective date of regional cessation.

6. Refund Request Procedure & Settlement Timeframe

To initiate a refund inquiry within the applicable eligibility window, please contact our billing administration team with the following details:

Approved refunds are credited back to the original source payment instrument (via our authorized payment gateway) within five (5) to seven (7) business days, in accordance with applicable banking and payment processing standards.