Terms of Service
Effective Date: September 2026 • Domain: ratezit.com
1. The basics
By signing up on RateZit, you're agreeing to these Terms. If you're signing up on behalf of a restaurant or business, you're confirming you actually have the authority to do that.
If something here doesn't sit right with you, don't sign up. We'd rather you not use the product than use it unhappily.
2. What RateZit actually is
We're a feedback collection tool. Customers scan your QR code, rate their experience, and leave an optional comment. You see this on your dashboard. If someone's happy, they can optionally be shown a link to leave a Google review too.
What we are NOT:
- ✗A review manipulation service
- ✗A reputation guarantee
- ✗A marketing agency
We can't promise your Google rating will go up. If it does, that's because your customers are genuinely happy — not because of any magic on our end.
3. Who can sign up
- →You need to be 18 or older
- →You need to be the actual owner or an authorized rep of the business you're registering
- →Everything you tell us during signup needs to be accurate
Keep your login secure. Whatever happens under your account is your responsibility. If someone gets in who shouldn't have, email us immediately at support@ratezit.com.
4. Free trial
You get 14 days free with full access. After that, you need a paid plan to keep using the platform. We can change or end the trial offer anytime — but if you're already in a trial, we'll honour it.
5. Paying for RateZit
- •Billing — monthly or annual, charged upfront on the day you subscribe.
- •Currency — Indian Rupees. GST added on top where applicable.
- •If your payment fails — you get a 7-day grace period. After that, your account pauses and your QR codes stop working.
- •Data after pause — we keep it for 30 days, then it's gone permanently.
- •Price changes — we'll give you 30 days notice by email. Continued use after the new price kicks in means you're fine with it.
For refunds, check our Refund Policy at ratezit.com/refund-policy.
6. How you're allowed to use RateZit
Use it to collect real feedback from real customers who actually visited your place. Display your QR code honestly and consistently — accessible to all customers regardless of how their meal went.
7. What you cannot do
These are hard lines. Cross any of them and your account is gone immediately, no refund:
- ✗Getting fake reviews from people who never visited you
- ✗Bribing customers with discounts or freebies in exchange for ratings
- ✗Telling staff to only show the QR to customers who look happy
- ✗Using customer feedback data to spam or market to them
- ✗Going after customers who left you a bad review
- ✗Submitting your own fake ratings through your QR
- ✗Letting someone else use your account, or selling access
- ✗Trying to copy, scrape, or reverse-engineer the platform
8. Google Maps and other platforms
We're not Google. We have zero control over what Google does with reviews. If Google removes a review, changes how ratings work, or updates their policy — that's between you and Google.
Same goes for Zomato, TripAdvisor, or any other platform. Staying compliant with their policies is your responsibility.
9. Who owns what
- •Customer feedback — owned by RateZit. We give you a license to view it on your dashboard and use it to improve your business. You can't export or republish it without our permission.
- •Your business info — yours. We just store it to run your account.
- •When you leave — you lose dashboard access immediately. We delete your data within 30 days.
- •The platform itself — ours. You get a license to use it, not own it.
10. If the platform goes down
We try to keep things running 24/7 but can't guarantee it. If we're down for more than 72 hours straight in a billing month, email us and we'll give you a prorated credit for that period.
That credit is the most we'll offer for downtime. We can't absorb liability for business losses caused by outages.
11. Our liability is capped — here's how
- →We're not liable for lost revenue, lost customers, or reputational damage.
- →We're not liable for anything Google or Zomato does to your reviews.
- →We're not liable for indirect or knock-on losses of any kind.
- →The maximum we can ever owe you is 3 months of subscription fees — full stop.
This applies no matter how the claim is framed — contract, negligence, or anything else.
12. If something goes wrong because of you
If your misuse of RateZit causes us legal trouble, costs, or damages — you agree to cover it, including legal fees. Standard indemnification clause — every SaaS has it.
13. Cancelling your account
You cancelling
Cancel anytime from your dashboard or by emailing us. Your account stays active until the end of the billing period. No refund for the remaining days — see our Refund Policy for exceptions.
Us cancelling
We can close your account immediately if you break these Terms — especially Section 7. No refund. We may also report violations to relevant authorities.
Accounts paused for 30+ days without payment are also subject to termination.
14. Disputes
- •Step 1 — Email us. Most things can be sorted in a conversation. Give us 30 days to try.
- •Step 2 — If that doesn't work, we go to arbitration under the Arbitration and Conciliation Act, 1996. One arbitrator, agreed upon by both sides, based in India.
- •Step 3 — Indian courts handle anything that can't go to arbitration.
Either side can still go to court for urgent relief if the situation demands it.
15. The legal boilerplate
- •Governing law — Indian law. Consumer Protection Act 2019, IT Act 2000, DPDP Act 2023, Indian Contract Act 1872.
- •Jurisdiction — India.
- •Severability — If one clause is found invalid, the rest still stands.
- •Entire agreement — These Terms + Privacy Policy + Refund Policy = the full deal. No verbal promises count.
- •Amendments — We'll give you 15 days notice by email before changing anything material.
16. Talk to us
RateZit Support Team
Email: support@ratezit.com
Instagram: @ratezit